okkz Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") form a legal agreement between the okkz platform ("Platform", "we", "us") and any user of its services ("User", "you"). Accessing or using okkz via the website, mobile version, or any other medium indicates that you have fully read, understood, and accepted these Terms.

These Terms are written in Bengali and apply to Bangladeshi users. In the event of any interpretive dispute, the platform's interpretation shall be considered final.

okkz reserves the right to change, amend, or update these Terms at any time. Continued use of the platform after any changes will be taken to mean that you have accepted the updated Terms.

2 Eligibility and Age Requirement

The following eligibility conditions must be met to participate on the okkz platform:

• The user must be at least 21 years of age. Use of this platform by minors is strictly prohibited.
• Users must register with their true and genuine identity — registration under a false or fraudulent identity is not permitted.
• The same person may not create more than one account.
• Residents of regions where online gaming is fully prohibited by law are not eligible to use this platform.

okkz may request identity documents or other verification at any time for age verification purposes. If documents are not submitted, the account may be temporarily suspended.

3 Account Registration

The following conditions apply when creating an account at okkz:

• All information provided at registration must be truthful, accurate, and complete.
• If any registered details change (phone number, address, etc.), the platform must be informed immediately.
• A mobile number or email address may only be used for one account.
• Members of the same household may open separate accounts, but the same payment method may not be used across different accounts.
• By registering, the user declares that they are using this platform voluntarily and at their own responsibility.

4 Account Security

Maintaining the security of your account is your own responsibility. Please keep the following in mind:

• Never share your login password with anyone else.
• Use a strong password and change it regularly.
• If you notice any unauthorised access or suspicious activity on your account, inform the support team immediately.
• You will be held responsible for any activity carried out from your account, unless you have notified us in a timely manner of access by a third party.

5 Deposits and Withdrawals

All financial transactions on okkz are governed by the following rules:

• Accepted payment methods: Transactions may only be made via bKash, Nagad, and Rocket.
• Minimum deposit: ৳200 (for each method).
• Minimum withdrawal: ৳800.
• Withdrawal processing time: Generally completed within 30 minutes to 3 hours.
• A withdrawal request may remain pending until the verification process is complete.
• Deposited funds will only be returned to the registered payment method — withdrawals to third-party accounts are not permitted.
• okkz reserves the right to suspend any transaction pending investigation if money laundering or fraud is suspected.

Rocket is the mobile wallet service of Dutch-Bangla Bank. All transactions are processed in Taka (BDT / ৳).

6 Bonuses and Promotional Offers

okkz offers various bonuses and promotional offers. The following terms apply:

• Welcome bonus: 100% bonus on the first deposit, up to a maximum of ৳5,000.
• Wagering requirement: The bonus amount must be wagered 20 times (on the bonus amount only, not on the deposit + bonus combined).
• Example: ৳1,000 deposit receives a ৳1,000 bonus → total ৳2,000; you must wager ৳1,000 × 20 = ৳20,000 before withdrawing the bonus.
• Whether a bonus applies to specific games or categories will be stated in the offer details.
• Attempting to claim bonuses from multiple accounts will result in all associated accounts being closed and the bonuses being forfeited.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirement has been met.
• okkz reserves the right to modify or cancel any bonus offer.

7 Fair Play Rules

okkz is committed to ensuring a fair and transparent gaming environment for all users:

• All games and outcomes are determined through Random Number Generator (RNG) technology, which is completely impartial.
• Using any kind of software bot, automated playing tool, or artificial intelligence to play is strictly prohibited.
• Any attempt to manipulate or cheat game outcomes will result in the permanent closure of the account and forfeiture of all funds.
• okkz regularly reviews the security and fairness of its gaming systems.

8 Prohibited Activities

The following activities are strictly prohibited on the okkz platform. Violating these rules will result in the permanent closure of the account and forfeiture of all pending funds:

• Creating an account under a false identity or someone else's identity.
• Operating multiple accounts.
• Opening accounts with the intent to unfairly exploit the bonus system.
• Using stolen, fraudulent, or unauthorised payment methods.
• Applying any form of pressure or deception on other users.
• Attempting to interfere with or damage the platform's software.
• Using the platform for money laundering or other financial crimes.
• Accessing the platform from a restricted region using a Virtual Private Network (VPN) or proxy.

9 Account Closure and Suspension

okkz may temporarily or permanently suspend or close an account in the following circumstances:

• Violation of any provision of these Terms.
• Failure to submit required documents within the specified deadline for identity verification.
• If suspicious financial activity or fraudulent behaviour is detected.
• At the user's own request (voluntary self-exclusion).

Users who wish to close their account may do so at any time by contacting the support team. Any valid balance will be returned in accordance with our rules.

10 Limitation of Liability

To the extent permitted by law, okkz is not liable for the following:

• Loss caused by the user's own carelessness or negligence.
• Issues arising from internet connectivity failure or third-party service failures.
• Loss caused by technical errors or unexpected system disruptions.
• Issues caused by problems with the user's device or software.

Gaming inherently carries financial risk. The user acknowledges that they play with full awareness and at their own responsibility.

11 Privacy and Data

Details on the collection, use, and protection of users' personal information can be found on our Privacy Policy page. Reading the Privacy Policy alongside these Terms is required.

• okkz uses SSL encryption to keep all data secure.
• Personal information will never be sold to third parties.
• Information may need to be provided to authorities where required by legal obligation.

12 Intellectual Property

All content on the okkz platform — logos, designs, text, software, graphics, and other materials — is the intellectual property of okkz.

• Copying, distributing, or commercially using this content without prior written permission is prohibited.
• The intellectual property of game providers remains with their respective organisations.
• Reverse engineering or decompiling any part of the platform is prohibited.

13 Service Changes

okkz reserves the right to make the following changes at any time, notifying users in advance where possible:

• Changing the list of available games or services.
• Changing deposit or withdrawal limits or methods.
• Changing bonus rules and rates.
• Temporarily suspending services for technical maintenance.

In the event of a complete service shutdown, an effort will be made to return users' valid balances in a timely manner.

14 Contact & Complaints

If you have any questions or complaints about these terms or any okkz service, please contact our support team:

• Live Chat: Support is available 24/7 in Bengali and English.
• Email: [email protected]

After receiving a complaint, our team will work to resolve it as soon as possible. Complex matters may require additional time for review — in such cases, the user will be kept updated.

To learn more about responsible gaming, visit our Responsible Gaming page.